Recall a situation in which you were offered a suggestion, advice, or criticism and you reacted defensively.

What caused your reaction? 
        -I felt degraded by their tone manner of speech and the topic issues.
What attributions did you make about the other person’s communication? 
        -That they accusing in their suggestion that what I was doing was wrong when it was just our diversity.
What were the interpersonal out-comes of your defensive communication?         
           -People get defensive against other defensive commication directed towards them.
How could you have prevented a defensive response?
           -By using a more calm and leveled head and putting myself into their shoes.

Take the “Test Your Self-Monitoring” quiz on page 256 in the text. Do you practice more high or low self-monitoring? 
            -Extremely high self monitoring I always trying and adjust myself because of being in customer service
What are some of the positive and negative relational effects that you have personally experienced from using your level of self-monitoring? 
            - I am never sure how I really feel. What do I want because if I am around someone  else I can't help but do what they want.
Do you think it is important to adapt your self-monitoring level to the context of the situation? Why or why not?
            -Yes I do think it is important to monitor according to the conext of the situation so as to not make new people feel uncomfortable.